Delivery Information

Delivery & Returns Information

Our delivery cut of for same day dispatch is 3pm. In some cases we may still be able to dispatch after this time if the courier hasn't yet arrived. If you have missed the cut off, please ask and we will see what we can do.

The majority of products on our site are available from stock. In the event that your order is not immediately available we will endeavour to contact you within 20 minutes of receiving your order. We will dispatch in stock items the same day, provided your order has been placed by 3pm. (Monday to Friday, excluding Bank Holidays). If received after this time you order will be dispatched the next working day.

Christmas Deliveries 2025

We are closed on 24th December and re-open Monday 5th January. The last day for dispatching next working day courier deliveries is Tuesday 22nd December. Orders placed on Wednesday 23rd December will be delivered from Monday 29th December. Orders placed from 24th December - 4th January will be processed & dispatched from Monday 5th January. For Royal Mail services their last posting dates can be found here: Get ready for Christmas 2025 │ Royal Mail Group Ltd.

We offer different methods of delivery to suit your requirements:

Free Delivery (UK Mainland Only)

We offer delivery free of charge for orders over £300 (net of VAT). Certain bulky items are excluded from this offer including any Roll Lifter equipment and the heavier media storage racks. If the free delivery option is used, in stock goods will arrive within 1-3 working days. 

Post

Royal Mail Tracked 24 & 48 - for small items up to 2kg in weight. With Tracked 24 the delivery aim is next working day, Tracked 48 is 2 working days. Please note these are delivery aims and not guaranteed.

Next Working Day

FedEx - for items up to 1.2m.

DX - for deliveries of larger items over 1.2m in length.

Economy Delivery

If you are not in a rush for your items, you can save money by selecting this method. Your order will arrive within 2-3 working days. This option is only available for orders up to 20kg in weight and to the UK mainland only.

Premium Timed Services

Items sent by FedEx have the option of next working day before 9am or 12pm. DX have the option for pre 12pm. If ordering on a Friday you also have the option to select a Saturday delivery should it be required.

Delivery Tracking

Your order dispatch notification will contain your tracking information. You will also receive an email from the courier with details of your delivery. You also have the option to re-arrange your delivery should this be required.

Damaged & Missing Goods

In the unfortunate event that your parcel is damaged or there is an item missing, please ensure the delivery is signed for as "damaged" or "incomplete". If this is not done, it is unlikely we will be able to make a claim to the delivery company for compensation.

Split Deliveries

In the event we split a delivery, for example where 1 item is out of stock, we will only ever charge once for delivery for the whole order.

Delivery Timescales

Please note that whilst a particular delivery time or day is offered, the service is not guaranteed. The vast majority of parcels are delivered on time, however should you order not be delivered when you expected it, please get in touch and we will endeavour to resolve the problem with the delivery company.

Customer Collections

At checkout we offer the option of collection from our premises in Newark-on-Trent. If you would like to collect your goods, please contact us by phone, email or live chat to check your product is available at you required collection time. Our premises opening hours are Mon-Thu 9am - 4:30pm, Friday 9am - 4pm. We are closed Saturday & Sunday and all Public holidays.

International Deliveries

We are able to offer excellent value international delivery options to most countries in the world. If your location is not listed at checkout, please contact us for a delivery quotation.

Tax, Duty & Additional Charges for International Deliveries

The prices published on our website exclude any tax or duties which may be levied by foreign governments. Since the UK left the EU, EU customers, in addition to non-EU customers will be charged local VAT by the courier company prior to delivery. Due to the free trade agreement with the EU the type of products we sell do not incur duty charges. If you are outside the EU you will need to check the import duty your country imposes.

Returns Policy

Returns are accepted with 14 days of receipt, provided the item is returned in unopened, original condition. Refunds will only be issued once the item has been returned and received by us (At buyers cost & risk unless the item is faulty). If the item is simply no longer required or the incorrect item has been ordered, unfortunately we are unable to refund any delivery charges.

If the goods received are faulty, please contact us on 01636 610700 and we will issue a replacement, if a replacement is not available we will offer a refund.