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Delivery Information

Christmas Deliveries

The last day for orders to be delivered before Christmas is Friday 21st December for delivery on Monday 24th December. Our office is closed from Monday 24th December until Tuesday 1st January 2019 inclusive. We re-open on Wednesday 2nd January 2019. Orders placed whilst we are closed will be processed on Wednesday 2nd January, for delivery from Thursday 3rd January. If your item is delivered by Royal Mail, then please refer to their Christmas delivery schedule.

Unfortunately there is no such thing as a free delivery. Where some companies offer free delivery, you are paying for it in the price of the goods. We believe in offering excellent value products and a delivery price which covers the cost of the delivery. We do not make profit on delivery charges. Our charges are based upon the weight of your order and your location. Should you not be based in the UK mainland, delivery surcharges will apply.

The majority of products on our site are available from stock. In the event that your order is not immediately available we will endeavour to contact you within 20 minutes of receiving your order. We will dispatch in stock items the same day, provided your order has been placed by 3pm. (Monday to Friday, excluding Bank Holidays). If received after this time you order will be dispatched the next working day.

We offer different methods of delivery to suit your requirements, all of which require a signature - for your peace of mind and ours:

Post Next Working Day Economy Delivery
If you are not in a rush for your items, you can save money by selecting this method. Your order will arrive within 2-3 working days. This option is only available for orders up to 20kg in weight and to the UK mainland only.

Premium Timed Services
Items sent by DHL and Tufnells have the option of next working day before 10-30am or 12pm. If ordering on a Friday you also have the option to select a Saturday delivery should it be required.

Delivery Tracking
DHL offer 1 hour delivery slots for their next day service. If your order has been sent with them you will receive an email with details as to how you can track your parcel and the time slot you have been allocated. You also have the option to re-arrange your delivery.

Tuffnells do not currently offer online tracking for deliveries, however we can track the delivery and contact the delivery depot on your behalf should their ever be an issue.

Damaged & Missing Goods
In the unfortunate event that your parcel is damaged or there is an item missing, please ensure the delivery is signed for as "damaged" or "incomplete". If this is not done, it is unlikely we will be able to make a claim to the delivery company for compensation.

Delivery Timescales
Please note that whilst a particular delivery time or day is offered, the service is not guaranteed. The vast majority or Parcels are delivered on time, however should you order not be delivered when you expected it please get in touch and we will endeavour to resolve the problem with the delivery company.

International Deliveries
We are able to offer excellent value international delivery options to most countries in the world. If your location is not listed at checkout, please contact us for a delivery quotation.